Tuesday, Appleton International Airport unveiled upgrades that they say will make the travel experience for their passengers a more pleasant one.
It seems like an unlikely partnership but it makes sense.
“We’re here to serve and improve the health of the community and this gives us the opportunity not only to do that in our hospitals and in our clinics, but outside of our hospitals and clinics in a community setting as well,” says ThedaCare CEO Imran Andrabi.
The airport says improvements like expanded baggage claim areas, hand sanitizers at various spots in the airport and even healthier menu options make the facility a more welcoming one.
“We revamped our ticket counters, we revamped our baggage claim and expanded our checkpoints,” says the airport’s director Abe Weber. “We’re really excited about overall customer experience level that we’ll be able to provide for all passengers from all over northeast Wisconsin.”
Their proudest achievement: a place for moms to nurse their children.
“The mother‘s room is something that everyone is really proud of,” says Andrabi. “It’s a unique kind of experience in this particular community and as I hear from the airport officials, it’s unique in terms of how it’s set up across the country as well.”
Both entities hope that this partnership is just the start of a more well-rounded service for travelers.
“Continuous improvement is something near and dear to our hearts and so with these building improvements we’re able to really elevate that customer experience,” says Weber.
The airport’s upgrades cost a total of $7 million.