THURSDAY 2/6/2020 7:32 a.m.
OSHKOSH, Wis. (WFRV) – Officials with the City of Oshkosh say they’re making progress on recovering from last week’s ransomware attack.
All city department websites have reportedly been restored and are operational.
Officials say those who are enrolled in monthly auto-withdrawal for utility bills, the withdrawals scheduled for January 30 and February 6 did not take place due to the network outage. The withdrawals will take place on February 13, along with the previously scheduled February 13 withdrawal.
No late fees will be incurred for the payments which were delayed.
The city says customers are now able to pay bills on the city’s website, but the balances on the website for utility bills and tax payments may not be current. Finance staff is reportedly working to update and record payments received during the outage.
City staff is also working to recover and post the financial transactions that were manually received during the outage.
The City still encourages residents to mail payments to City Hall at P.O. Box 1128, Oshkosh, WI 54903.
All other City services continue to be operational.
City of Oshkosh’s internal computer system affected by computer virus
TUESDAY 1/28/2020 12:45 p.m.
OSHKOSH, Wis. (WFRV) – The City of Oshkosh’s internal computer systems was affected by a computer virus Tuesday morning.
City officials say they are working to investigate the cause of the incident while staff works on data recovery.
City services – including Public Safety, Utility Services, Garbage/Recycling Pickup, and Snow Removal – are continuing.
The 911 system remains operational, according to authorities, as well as the non-emergency phone numbers.
The City’s website and email services are not operational at this time.
Local 5 will continue to provide updates as they become available.