Update: Capital One says ‘No personal cardholder data was accessed’ in Menards fraud issue

Local News
WEDNESDAY 10/23/19

GREEN BAY, Wis. (WFRV) — Capital One has responded to the recent counterfeit fraud activity some Menards card holders experienced, previously reported on by Local 5.

A spokesperson with Capital One says the incident was not a cybersecurity breach, but instead a counterfeit fraud effort and that no Social Security Numbers were accessed. Anyone who notices irregular activity on their Menards BIG card account should contact Captial One directly.

Read Capital One’s full statement below:

“After identifying a counterfeit fraud effort impacting certain Menards card holders, we quickly took steps to address the issue and engage the appropriate authorities.

No personal card holder data was accessed as a result of the issue and, as always, impacted customers have zero liability for any fraudulent activity.

Capital One has rigorous fraud alert systems in place and will continue to actively monitor for any suspicious activity.

We also always encourage our customers to reach out to us directly if they notice anything irregular with their accounts.” 

Local 5 will continue to follow this story as it develops.

Fraud affecting Menards cardholders

TUESDAY 10/23/19 10:39 p.m.

GREEN BAY, Wis. (WFRV) – Those with credit cards from Menards might want to watch your next statement a bit more closely.

Several cardholders have been surprised at the checkout due to fraudulent activity.

“I was at the store purchasing some items and tried to use my Menards credit card. It was declined. However, I never got notified,” said Jamie More.

It wasn’t until Jamie was checking out at Menards that she learned she may have been the victim of a data breach.

“They [Menards] did say that it was a Menards’ security breach, not Capital One.”

Jamie says charges from a gas station in Michigan appeared on her next statement.

When social security numbers are compromised, they can be used to open another line of credit, so the Better Business Bureau recommends a security freeze.

“With a credit freeze, which is free, you can lock down or freeze your credit report, so that if anybody attempts to open up a new line of credit; they wouldn’t be able to,” Susan Bach of the Better Business Bureau told Local 5

Menards provided the following statement to WFRV:

“It appears that a group of traveling criminals is guessing at credit card numbers at gas pumps and when they hit upon a valid number, they are making unauthorized purchases. Capital One, the company that owns and administers the BIG Card, tells us that these are isolated incidences and that the problem has been resolved. It also appears that Federal Law Enforcement is hot on the heels of the culprits.”

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