GREEN BAY, Wis. (WFRV) – The Green Bay Metro Fire Department is shattering records for the number of calls it goes on each year.

Local 5 News sat down with the department’s new chief about what’s behind it and what the future looks like.

“We’re looking at our data, and we have seen an uptick in call volume,” said Fire Chief Matthew Knott.

Knott has not even been on the job for a week, but he is already helping plan for what will be another record-breaking year for Green Bay Metro Fire.

“One of the biggest increases is from the merger with Bellevue,” said Chief Knott. “We can see an increase in call volume there. Certainly, with that, and with additional stations, it all increased.”

You can clearly see how many times Metro Fire crews responded to incidents and how it’s only gone up on the graph below. There has been a steady increase of calls of about 2,000 more each year between 2020 and 2022.

When you think of the fire department, you might think of house fires. But instead, Chief Knott says the team shows up the most times for things that have nothing to do with fire.

“We’ve seen an increase in falls and illegal drug use, so there’s a variety of factors we’re looking at,” the chief added.

Emergency medical calls make up the biggest portion of the department’s call volume. The department says the top calls are for:

  • Falls (especially those 65 years old and up)
  • General sickness
  • Breathing/respiratory problem
  • Chest pain/Cardiac
  • Unconscious/Fainting
  • Traffic Accident Injuries

To avoid a visit from medics, Chief Knott says training is key.

“We’re prone to disasters of all types, whether or not they’re small or large. We’re in a climate where we have significant snowfall that can lead to trips, slips, and falls,” said Chief Knott.

He predicts 2023 will continue to be a record-breaking year for the department as more people are out and about in a post-pandemic world.

The Green Bay Metro Fire Department covers the communities of Allouez, Bellevue, and Green Bay.


Lambeau Field0000011
Station 1871072016203
Station 223972627277726552980297116407
Station 317981869204917891971215711633
Station 47898418907977519194987
Station 521322008217322062569257313661
Station 625072616267626192549319516162
Station 71216133313901390151117868626
Station 815271697192017962414253011884
Station 900028889471837
Station Other0019294209235757
Station SE0020226129194551
Credit: Green Bay Metro Fire Dept.

The Green Bay Metro Fire Department does not provide CPR training, but several other local organizations do, including the American Red Cross.

The department says emergency medical calls can go down, especially for falls, if you take the proper precautions. On average, there are 32 falls each day in Brown County alone.

“Falls can lead to a loss of independence, disability, or even death,” the department says. They can also be completely prevented.

One in four people over the age of 65 falls every year. It is also the number one injury seen in local emergency rooms, according to the Brown County Prevention Coalition.

You can learn more about what resources might be available to you with the Aging & Disability Resource Center of Brown County at 920-448-4300.