WPS Customers with Past-Due Energy Bills Risk Disconnection

Local News

Wisconsin Public Service (WPS) is strongly urging customers who have fallen behind on energy bills to catch up now.

The winter moratorium is ending soon and customers with significant past-due balances are at risk of disconnection starting April 16.

WPS is asking customers with past-due balances to contact WPS at 800-450-7260 as a minimum payment option and flexible payment plans may be available.

WPS is making phone calls and using bill messages to alert customers who are behind on their payments but be aware that scammers have been known to target customers with threats of immediate disconnection at this time of year.

According to WPS, a common scam pressures customers to make immediate payment using a prepaid card (e.g., MoneyPak card or Green Dot card). WPS never solicits payment in this manner.

WPS is advising customers who receive suspicious calls or emails to contact WPS immediately to verify the status of their account.

Some customers may qualify for energy assistance through the Wisconsin Home Energy Assistance Program (WHEAP). There is no charge to determine eligibility or to apply for assistance. More information on energy assistance can be found at homeenergyplus.wi.gov or by calling 866-HEAT-WIS (866-432-8947).

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